Don’t hesitate to give us a quick call.
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YOUR BENEFITS HAVE CHANGED
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We have not yet received your monthly payment
for your plan with the Affordable Connectivity
Program. In order to keep you connected, we’ve
moved your plan to the
no-cost Tracfone ACP
discount with the following benefits:
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MAKE A PAYMENT
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In order to recover your original
ACP
benefits, please make a payment in one of
the following ways:
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PAY ONLINE WITH MY ACCOUNT
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Log
in to your My Account.
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From your dashboard, select “Manage
Lines”.
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Click “Refill your
plan”.
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Select the plan of your choice and click
“Continue”.
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Confirm your purchase to complete your
refill.
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MAKE YOUR PAYMENT
ONLINE
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Enter your phone
number.
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Select the plan of your choice and click
“Continue”.
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Enter your payment
details.
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Submit your payment to complete your
refill.
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CALL US TO MAKE YOUR PAYMENT
WITH OUR CUSTOMER CARE
AGENTS
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1-800-867-7183
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ӿUnused data will not expire if service is active and in use with the Unlimited Talk & Text Smartphone Plan.
*Service must be active and in use within any six month period.
IDnotify:
• 24/7 Access to Our U.S. Based Support
Team
• Direct Contact with Your Designated Restoration Specialist
• Lost Wallet Protection
• Up to $1,000,000 of ID Theft Insurance‡
‡The Identity Theft Insurance is underwritten and administered by American
Bankers Insurance Company of Florida, an Assurant company under group
or
blanket policy(ies). The description herein is a summary and intended for
informational purposes only and does not include all terms, conditions and
exclusions of the policies described. Please refer to the actual policies for terms,
conditions, and exclusions of coverage. Coverage may not be available in all
jurisdictions. Review the Summary of Benefits. Service
is included free of charge
as part of your Service Plan benefits. Service is non-transferable and is limited to
1 claim per active subscriber. Please visit www.idnotify.com for Terms
and
Conditions and Privacy Policy. To submit a claim contact 1 (866) 806-1839.
TracFone reserves the right to cancel or modify this offer at any time. Only
available with active service on the $40 plan.
TracFone Wireless, Inc. offers plans under its brands that can be supported by
Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is
a
government benefit program. Only eligible consumers may enroll in Lifeline. ACP
is a government benefit program operated by the Federal Communications
Commission. Households may be eligible for ACP if they are qualified for Lifeline,
free or reduced-price school lunches or breakfasts, Special Supplemental
Nutrition Program for Women, Infants and Children (WIC), a
Pell Grant, or have
income less than or equal to 200% of the Federal Poverty Guidelines. Lifeline and
ACP supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your
information with the Universal Service Administrative Company to ensure the
proper administration of
these programs. You authorize us to communicate any
information provided to us to the Universal Service Administrative Company for
the purpose of providing the Lifeline and/or ACP Benefit to you. If you currently
receive ACP or Lifeline from another provider and you enroll in those programs
with us, your other ACP and/or Lifeline benefit with the other provider will
be
terminated. You are not required to enroll in ACP to enroll in Lifeline or to enroll in
Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both
or you may choose another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan
that you select. All
services are provided by TracFone Wireless Inc. The service
upload/download speeds and data caps vary based on the available Lifeline and/
or ACP qualifying plan that you select and the capabilities of your device; please
visit https://www.tracfone.com for information of available plans, their terms and
conditions, and a list of available connected devices which you may purchase.
ACP Customer service may be reached at 1-833-333-9227. Upon the conclusion
of the ACP benefit, if you choose to continue to use our service, it will be subject
to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct
associated with our
Lifeline or Affordable Connectivity Programs, our Compliance
Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows
reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
For more information regarding the Affordable Connectivity Program (ACP) visit
https://www.fcc.gov/acp.
When you purchase, activate, or use a Tracfone phone or Tracfone Wireless services, you agree to comply with the latest
Terms and Conditions of Service, which are subject to change
without notice.
Tracfone® is a registered trademark of TracFone Wireless, Inc. ©##year##
TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved.
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